Remote Support

Get help, right now.

Start a remote session so a Sparx engineer can see your screen and fix the problem with you. Nothing stays installed afterwards.

Step 1: Download SOS

Choose the button for your computer.

Step 2: Run the application

Open the downloaded SOS application.

No installation needed — just run it.

It removes itself when the session ends.

Step 3: Connect with your technician

Give your Sparx technician the 9-digit session code shown on screen.

They can only connect once you read it out, and only until you close the app.

SUPPORT IS CLOSED

Back tomorrow at 8:30 AM

Opens tomorrow at 8:30 AM. Email us meanwhile and we will pick it up first thing.

Need immediate help?

Option 1 | Mon–Fri, 8:30 AM – 5:00 PM ET

Email support

We typically respond within 15 minutes during office hours.

Live from our operations centre

We are already watching.

These figures update hourly from the systems we manage — not a mock-up.

1,784

Devices under management

1,044

Reporting in right now

1,873 of 1,915

Backups healthy

82%

Critical-patch compliance

Let's talk

Book a free 30-minute consult. We'll review your current setup, flag the biggest risks, and show you exactly what a managed plan would cover.